❓ FAQ

Q: How long do custom rugs take?
A: Most custom rugs are delivered within 15–20 days from CAD approval.

Q: Can I design my own rug?
A: Yes. We offer a bespoke service with CAD previews, yarn swatches, and full customization.

Q: Do you ship internationally?
A: Yes, we ship worldwide with trusted courier partners. Duties are displayed at checkout whenever possible.

Q: What materials do you use?
A: We use New Zealand wool, botanical silk, Tencel, viscose, mohair, and more — depending on your design.

Q: How do I care for my rug?
A: Vacuum on low suction, avoid harsh cleaners, and get professional wash yearly. See our Care Guide.