At Aakaar Rugs, every carpet is crafted with care, precision, and attention to detail. We want you to be delighted with your purchase. If for any reason you are not fully satisfied, our return and exchange policy makes the process simple and transparent.
✅ Returns on Standard Rugs
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You may request a return or exchange within 7 days of receiving your order.
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Rugs must be unused, in original condition, and in the original packaging.
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Once we receive and inspect the returned item, a refund or exchange will be processed within 7–10 business days.
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Return shipping charges are the responsibility of the customer (except in cases of damaged or defective products).
🎨 Custom & Bespoke Rugs
Because custom rugs are made specifically to your design, size, and color requirements, they are non-returnable and non-refundable.
👉 However, we ensure complete satisfaction by:
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Providing CAD previews and yarn swatches before production.
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Allowing revisions before final approval.
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Offering a quality guarantee — if your rug arrives damaged or with a manufacturing defect, we will repair, replace, or refund at no extra cost.
🚚 Damaged or Defective Products
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If your rug arrives damaged in transit, please notify us within 48 hours with photos.
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We will arrange a replacement or full refund at no additional cost.
🌍 International Orders
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International orders are final sale due to shipping & customs limitations.
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In case of transit damage, we will work with you to resolve the issue promptly.
📩 How to Start a Return
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Email us at info@aakaarrugs.com with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Pack the rug securely in its original packaging and ship to the address provided.
🤝 Our Commitment
We stand behind the quality of every rug we make. As a manufacturer-direct brand, our goal is not just to sell rugs — but to create lasting relationships built on trust, craftsmanship, and care.